Return Policy
At chicsolace, your satisfaction is our top priority.
30-Day Return Policy
30-Day Satisfaction Guarantee
Lifetime Warranty Available for Purchase
We emphasize that you enjoy every moment you spend with us, whether you order a product or return one.
That's why we promise to do our best to provide an amazing product and customer experience! With that said, here are some things you might want to know:
Can I return or exchange my product?
Yes! You can return or exchange your product within 30 days of receipt.
Whether it's the wrong size, the product is damaged, or you just changed your mind, we're happy to help you get a refund or exchange!
What if I just don't like my product?
That's sad, but we want to make it work. We offer a 30-Day Satisfaction Guarantee, which means if you just don't like your item, just ask for a return.
How do I return an item?
If you would like to return an item, please send an email to qihfen058@outlook.com.
We will respond to you within 24-48 hours with a return address.
As long as the item is unused, you can return it. It's best if the package is unopened!
Once we receive the item, we will refund or exchange the product for another one.
For refunds, you can get your money back within 1-2 days after we receive the item.
We pay your refund via credit card and PayPal. Credit card refunds may take up to 5 business days to reflect in your bank.
For all returns and exchanges, please notify us within 30 days of delivery. This is to minimize the possibility of lost packages.
Do I have to pay for shipping when returning items?
Yes, you will need to pay for shipping if you want to return the item to us. You can ship the item back using the carrier of your choice.
To ensure a pleasant experience, we strongly recommend using a tracking service when returning items.
Can I cancel my order?
If you accidentally place an order or simply change your mind, please let us know as soon as possible. If the order has not been shipped, we will cancel it immediately and refund the full amount.
Any questions? Please email qihfen058@outlook.com so that we can help.